Frequently Asked Questions

Everything you need to know in one place.

Lead Time

Colour

Artwork

Support

Reorders

1. How long does it take for custom printer tape orders to arrive?
ABOUT 2-3 WEEKS.
2. What about reorders?
REORDERS ARE FASTER BUT WE STILL RECOMMEND ORDERING AT LEAST 3 WEEKS IN ADVANCE JUST TO BE SAFE.
3. How long is each step?
FROM ORDER TO PROOF (1-2 BUSINESS DAYS)
FROM PROOF APPROVAL TO PRINT (15 BUSINESS DAYS)
FROM PRINT TO DELIVERY (1-3 BUSINESS DAYS)
4. Can I have order shipped faster?
WE CAN RUSH CERTAIN STEPS LIKE THE PROOF OUT OF RESPECT TO PENDING CUSTOMER ORDERS AND VARIOUS PRODUCTION REQUIREMENTS. IF YOU HAVE AN EMERGENCY OR A PRODUCT LAUNCH DATE PLEASE EITHER NOTE IN THE COMMENTS SECTION, CALL (877) 241-4763 OR EMAIL [email protected] AND WE WILL LET YOU KNOW IF WE CAN ACCOMMODATE.
1. How many colours can I print?
WE CAN PRINT UP TO THREE COLOURS BUT EACH ADDITIONAL COLOUR ADDS TO THE MINIMUM ORDER QUANTITY AND PLATE FEE. WE USUALLY RECOMMENDED 1 OR 2 COLOURS.
2. What if my artwork has more colours than the print?
THIS IS VERY COMMON! WE SIMPLY EDIT THE COLOURS IN YOUR ARTWORK TO MATCH YOUR ORDER DETAILS. YOU’LL BE ABLE TO CONFIRM THE LAYOUT AND COLOURS IN THE FINAL PROOF.
3. Why does pantone matching system cost more?
PANTONE COLOUR MATCHES REQUIRE ADDITIONAL TIME AND MATERIALS TO BLENDING TOGETHER THE SUBSTRATES FOR EACH COLOUR. FOR OUR 11 STOCK COLOURS, HOWEVER, WE PURCHASE IN VERY LARGE QUANTITIES PREMIXED. IF YOUR LOGO COLOUR IS CLOSE TO ONE OF OUR STOCK COLOURS WE RECOMMEND USING THE STOCK. PANTONE COLOURS CAN ALSO VARY SLIGHTLY, UP TO A SHADE.
4. Can you print on black tape, coloured tape?
IT IS RECOMMENDED TO PRINT ON NEUTRAL TAPE COLOURS SUCH AS WHITE, TAN, KRAFT OR CLEAR. USING COLOURED BACKGROUND AS A SURFACES REQUIRES EITHER PRINTING THE DESIGN IN A COLOUR SIGNIFICANTLY DARKER THAN THE SURFACE ITSELF SUCH AS A BLACK OR REFLEX BLUE OR CREATING A REVERSE PRINT AROUND THE DESIGN WHICH WILL HAVE AN ⅛” GAP AT THE END OF EACH IMPRESSION.
5. What about gradients or shading or halftones? Is that still considered one colour?
WE CAN PRINT GRADIENTS AND SHADING USING HALFTONES (DOT MATRIX) BUT SOLID COLOURS TEND TO PRINT BEST.
1. What kind of file type do you require to print?
VECTOR FILES, LIKE ADOBE ILLUSTRATOR (.AI) OR ENCAPSULATED POSTSCRIPT (EPS) ARE IDEAL, ESPECIALLY IF WE NEED TO DO ANY EDITING BUT ANYTHING HIGH RESOLUTION SUCH AS PNG, PDF, JPG OR PDF WILL PRINT NICELY.
2. What kind of resolution will print best?
IF YOUR IMAGE IS NOT A VECTOR FILE, THEN 300 DPI (DOT PER INCH) IS IDEAL. WHEN YOU UPLOAD YOUR DESIGN YOU WILL SEE A MESSAGE ABOUT THE RESOLUTION AND OUR DESIGN TEAM WILL LET YOU KNOW WHEN MAKING YOUR PROOF.
3. What if I’m not sure, or I think it’s low resolution?
NO PROBLEM! YOU CAN STILL MOVE FORWARD AND KEEP YOUR PLACE IN LINE. SOMETIMES WE CAN FIX OR RECREATE LOW-RESOLUTION ELEMENTS FOR YOU. ALSO, YOU CAN FOLLOW UP WITH US WITH BETTER ARTWORK LATER BY REPLYING TO THE ORDER CONFIRMATION EMAIL OR VIA [email protected].
4. What is the maximum width and lenght of the design?
MAX HEIGHT IS 1.6″ FOR 2″ WIDE TAPES; 2.5″ FOR 3″ WIDE TAPES. LENGTH IS GENERALLY 5-7” LONG WITH A MAXIMUM LENGTH OF 14.5”
5. Can I see the design before placing the order?
YES, THE 3D ONLINE PREVIEW WHEN USED WITH THE LAYOUT EDITOR CAN SHOW YOU ALMOST EXACTLY HOW THE TAPE AND LAYOUT WILL LOOK WHEN USED CORRECTLY. OUR DESIGN WILL THEN FOLLOW WITH A FINAL PROOF FOR YOUR APPROVAL PRIOR TO SENDING TO PRODUCTION.
6. Can you make me the final proof or make substantive changes to my design without placing an order?
NO, OUR SUPPORT STAFF CAN ANSWER ANY QUESTIONS YOU HAVE OR PROVIDE FREE MOCKUPS BUT HAVING THE INITIAL ORDER FOR OUR DESIGN TEAM TO WORK FROM ENSURE THE BEST QUALITY FOR THE PROOF, PRODUCTION, AND DELIVERY OF YOUR CUSTOM TAPE.
1. How can I reach out if I have questions?
BY CHAT, EMAIL OR BY PHONE.
2. When are chat and email available?
YOU CAN REACH US 24/7 VIA EMAIL AT [email protected] OR VIA LIVE CHAT. IF LIVE CHAT ISN’T AVAILABLE YOU CAN SUBMIT A MESSAGE VIA THE CONTACT US PAGE.
3. Can I speak to a real person?
ABSOLUTELY, OUR TEAM MEMBERS ARE MORE THAN HAPPY TO ASSIST YOU WITH ANY QUESTIONS YOU MIGHT HAVE SUCH AS DESIGN OPTIONS, REORDER INFORMATION, LEAD TIMES OR ANYTHING ELSE!
4. What if I need help during the order or down the road?
YOU’LL HAVE A DEDICATED SPECIALIST TO HELP YOU THROUGHOUT THE ORDER OR REORDERING PROCESS BUT GENERALLY, ANY MEMBER OF OUR CUSTOM TAPE SUPPORT TEAM WILL BE ABLE TO HELP AS WELL.
1. Is ordering again less expensive?
YES! THE PLATE FEE IS ONLY FOR THE FIRST ORDER. AFTER THAT, WE’LL KEEP YOUR PLATES ON FILE AS WELL AS MAINTAIN OR REPLACE THEM FOR AS LONG AS WE’RE MAKING YOUR TAPE.
2. Can I change my design?
YES AND NO. WE’LL NEED A NEW PLATE TO MAKE ANY CHANGES TO THE DESIGN ITSELF, EVEN MINOR DETAILS SUCH AS ADDING A PHONE NUMBER.
3. Can I change my order without a new proof and plate?
WHAT YOU CAN CHANGE WITHOUT A NEW PLATE:
TAPE COLOUR
GRADE (THICKNESS)
ROLL LENGTH
INK COLOURS (THOUGH NOT THE NUMBER OF COLOURS)
4. What changes require new plates?
MATERIAL (EG PREMIUM PVC TO PAPER OR STANDARD POLYPRO)
ROLL WIDTH
NUMBER OF INK COLOURS
DESIGN CHANGES OF ANY KIND

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